Client Services German speaker

Posted 21 January 2022
Salary £35000 - £40000 per annum
LocationLondon
Job type Permanent
ReferenceRT/BR_1642772014
Contact NameDaniela Cavallina

Job description

Client Services Representative - German speaker

This fantastic financial services business, based in Canary Wharf, is seeking a Client Service Representative to be the first line of contact and support for global custodian and institutional client enquiries by telephone and by email.

The successful applicant will establish, build and maintain excellent working relationships with global custodians and institutional clients in order to facilitate a positive and productive business relationship whilst ensuring that all elements of their proxy voting requirements are addressed promptly and professionally.

Job Responsibilities:

  • Promptly and accurately resolving email and telephone enquiries from clients about their proxy voting requirements.
  • Ensuring all email and telephone enquiries are resolved to a very high standard and all responses fulfil the client's expectations.
  • Taking ownership of and tracking ongoing and complex enquiries with various internal departments to ensure the actions are completed and the appropriate responses are closed out with the client.
  • Producing reports for clients based on systematic and manual output Issuing email alerts to clients along with any relevant supporting documentation to facilitate proxy voting.
  • Processing ad hoc administration requests from clients in line with pre-defined Service Level Agreements
  • Articulating a full understanding of the proxy process and demonstrating a full awareness of multiple products and services available to clients. Co-ordinating and actively participating in client meetings and service review discussions.
  • Ensuring the client understands the complete Broadridge proxy voting processes and vote platforms available.
  • Setting up and leading regular conference calls with your allocated clients and keeping a record of all actions and minutes from these calls.
  • Tracking client issues/requests and monitoring progress through to successful completion.
  • Cocoordinating client on-boarding/conversions and assisting with client testing where applicable Providing demonstrations to new clients by webex and via conference calls.
  • Building an effective and professional working relationship with your client base and delivering a world class service at all times.
  • Keeping abreast of local market updates and changes in regulation and market practice and sharing knowledge with clients/staff internally where applicable.

Preferred Qualifications/ Experience:

    • Educated to degree standard, the successful candidate will ideally have some client services experience and possess excellent communication skills.
    • Fluent German is essential.
    • A recent graduate with the language skills would also be considered.

Inventum Group is acting as an Employment Agency in relation to this vacancy.