Customer and Data Support Analyst - remote worker

Posted 15 October 2021
Salary £25000 - £28000 per annum
LocationEngland
Job type Permanent
Reference9627_1634304130
Contact NameDaniela Cavallina

Job description

Our client a leader in Health and Well being monitoring and data capture, would like to recruit a remote worker to join their UK wide team supporting their HR and Medical led platform.

You will be supporting clients with a variety of data and customer driven tasks including,

Managing escalated technical queries and responding with their SLA time frames. Monitoring and checking the quality of the data captured and assisting client with the download and manipulation of their relevant reports. Update any configuration for clients as required, for example amending alerts or notification users or adding users. Also general query resolution, which includes but is not limited to; system log in issues, merging absence records and building shift patterns.

You will also support any client training as required on the platform and other ad-hoc duties as required.

Inventum Group is acting as an Employment Agency in relation to this vacancy.