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Inventum for Cos

The Scenario:

COS, part of the H&M Group, offers reinvented classics and wardrobe essentials for women, men, and children. With items made to last beyond the latest season, the collections merge lasting quality with timeless design. COS has 197 stores in 34 countries and retails online to 19 markets via

COS is an inclusive organisation, with many existing inclusive recruitment processes, however they wanted to ensure that their in-house HR and recruiting teams were engaged with the latest inclusive techniques and methodology.

The Solution:

Inventum provided a tailored program for COS’s HR and recruiting teams, based in their London HQ, which focussed on Inclusive Attraction, Adjustments, and Interviews.

Topics in our program included:

  • Engaging with, and increasing applications from, diverse/underrepresented talent.

  • Inclusive application processes.

  • Developing partnerships and networks within diverse communities Anonymising job applicants.

  • Testing cognitive skills and job trialling Behavioural profiling.

  • Inclusive interview processes Adjustments for disabled talent.

The Outcome:

COS were particularly keen that these learnings were implemented both in the Head Office functions, and across their retail portfolio, in EMEA.

The HR & recruiting teams reported that the Inventum program had a significant impact across the entire recruitment process, particularly in engaging with and attracting more diverse and underrepresented talent, and in how they included talent in their interviewing processes.