Account Manager, Member Services

Posted 10 November 2022
Salary £29000 - £35000 per annum
Job type Permanent
Contact NameEavan Fitzpatrick

Job description

A new unique customer service position related to the music Industry. Our client is looking for someone with a passion for customer service and customer facing roles to join the Member Service team.

The role:

The primary focus of the role will be to provide a tailored account management service. As an Account Manager you will have day-to-day contact with Member accounts including performers, managers, agents, representatives, solicitors, accountants, and other advisors.

You will be:

  • The single point of contact for members
  • Providing proactive account management to Members; understanding their need, future requirements
  • Ensuring all data is accurate and up to date on the membership system, Salesforce.
  • Providing monthly account update meeting

What you'll need:

  • Self-motivation/ initiative
  • Enthusiasm with a positive and proactive approach to work
  • Passion for music and customer service
  • Experience in account management
  • Strong communication and influencing skills

What we're offering

  • Hybrid work
  • Flexible work hours
  • Cycle to work scheme
  • Wide range of benefits including private medical care.
  • Collaborative working style and inclusive environment

Inventum Group is acting as an Employment Agency in relation to this vacancy.