Reservations Agent

Posted 27 October 2021
Salary£10 - £11 per hour
LocationCity of London
Job type Permanent
Contact NameHelena Rattova

Job description

We are working with a leading exclusive restaurant chain on a great role for a Reservations Agent to join their head office in Shoreditch - London. Starting ASAP!

To be successful in this role you will need to be an engaging communicator ensuring inspirational service is delivered to customers.

You will be the first port of call to customers, with impeccable communication skills and telephone manner. The ideal Reservations Agent is customer focused, excellent communication and will be skilled in operating booking systems.

Key responsibilities:

Dealing with customer availability enquiries and booking requests over the phone

Managing availability and cancellations

Taking bookings for all restaurants across the country

Ensuring reservations details are recorded accurately

Must be flexible to work weekends on a shift pattern with hours varying between 9am to 10pm.

About you:

  • Exceptional customer manner and communication skills
  • Able to work in fast-paced and high call volume environments
  • Outgoing disposition and personable phone manner
  • Impressive time management and organisational skills
  • The ability to handle high-volume inbound calls
  • Team player within all aspects of our business
  • System orientated - knowledge of Zendesk desirable

The company is a major, established brand and an employer of choice who really puts their people first!

Inventum Group is acting as an Employment Business in relation to this vacancy.