Senior Customer Operations Manager

Posted 29 October 2021
Salary£35000 - £45000 per annum
LocationCity of London
Job type Permanent
Contact NameHelena Rattova

Job description

You will have the opportunity to lead a team in an inclusive and forward-thinking InsurTech company on an exciting trajectory. As Senior Customer Operations Manager with a desire to bring the best in people, you will have autonomy to own your work with flexibility, be surrounded by like-minded inspirational teams that consider people the beating heart of the business while having a great work-life balance and feeling valued.

You will be able to work from home making weekly trips to their trendy, dog-friendly offices in central London.

What you will do

  • Be directly involved in the recruitment, selection, induction training and ongoing skills development for our Customer Success Team, ensuring we attract and retain the very best


  • Oversee customer engagement teams with a perspective-taking approach to improve customer experience
  • Strengthen the brand with a caring and agile approach assisting customers with queries, requests, technical support and claims through all company channels.
  • Influence culture and help create advocacy through making people the company's greatest asset.


  • Proven track record of designing and delivering excellent customer success and


  • Front-line leader, experienced in providing support and mentorship
  • Strong analytical rigour and able to make data driven decisions
  • Demonstrable ability to tailor robust and measurable personal development plans
  • Achieved or exceeded Customer Success KPIs set by Senior Management
  • Proficient in using Salesforce


  • Knowledge of Fin-Tech or Insur-Tech
  • Knowledge of Trade Credit Insurance
  • Experience of working within a regulated industry

Compensation: 35K - 45K Depending on experience

Additional Perks:

  • Tech Purchase Scheme
  • Bike to Work Scheme
  • £1,000 personal development budget each year to spend on anything you see fit
  • Comfortable and trendy London workspace, a stone's throw from The City - bring your dog!
  • Free on-site gym (re-opening soon)
  • Holidays: we offer 28 days of holiday per annum, plus bank holidays and your birthday off

Inventum's approach to equity, diversity & inclusion

Inventum Group seeks talent from the widest pool possible. We are committed to fair and equitable recruitment processes, regardless of applicant's background or characteristics, and we actively encourage applications from underrepresented and diverse talent.

Please let us know if you require any adjustments to our application process. If you have any suggestions about how we can improve our processes, please do let us know - we want to do better.

Inventum Group is acting as an Employment Agency in relation to this vacancy.